FAQ

Frequently Asked Questions

How do I pre-order?

Click the "Pre-Order Now" button on the product page and enter your order information. We'll notify you via your registered contact when the product launches.

When is the payment charged?

No payment is charged during pre-order. Payment instructions will be sent separately after the official launch.

Where do you ship?

Currently we ship to South Korea, USA, and Japan. More countries will be added in the future.

Are the ingredients vegan-certified?

Yes, it's a 100% vegan-certified product. It contains no animal-derived ingredients and is cruelty-free.

How can I return/exchange?

You can request a return or exchange within 7 days of receiving the product via My Page > Order History. Applies to unopened products only.

How long does the fragrance last?

The citrus woody note gently lingers for about 4-6 hours. Duration may vary depending on individual skin type.

📧 Contact Us

For additional questions, please contact us below.

hello@wellu.kr